Refund & Returns Policy

Effective Date: June 6, 2023

Thank you for shopping at The Red Velvet Cake (“we,” “us,” or “our”). We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your physical product, we offer a comprehensive refunds and returns policy to ensure a fair and hassle-free experience.

  1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The return is requested upon pickup of receiving the product.
  • The product is unused, in its original condition, and in the original packaging.
  • The product is not a perishable item or personalized/customized order (unless there is a defect or error on our part).
  1. Return Process

To initiate a return, please follow these steps:

  • Contact us at our store during normal business hours to inform us about your intention of a return
  • Provide your order details, including the order number and a brief explanation of the reason for the return.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and a return authorization (RA) number, if applicable.
  • Keep the contents in it’s original packaging
  • Bring the product to the following address: 21350 Libby Rd, Maple Heights, Ohio 44137.

Please note that the customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item shipped by us.

  1. Inspection and Refund

Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria stated in Section 1. If the product is approved for a refund, we will initiate the refund process.

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 1 to 2 days for the refund to be processed and reflected in your account.
  1. Exchanges

We do not offer direct exchanges for returned products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

  1. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund, as per your preference.

  1. Contact Information

If you have any questions or need further assistance regarding our refunds and returns policy, please contact our customer support team:

Email: thervccustomerservice@gmail.com Address: 21350 Libby Rd, Maple Heights, Ohio 44137 Phone: (216) 406-6486

We value your satisfaction and strive to provide excellent customer service throughout the returns and refunds process.

Please note that this policy applies to online purchases made through theredvelvetcakeusa.com. For purchases made through other channels, such as physical stores or third-party platforms, please refer to the respective return policies applicable to those channels.

Thank you for choosing The Red Velvet Cake!